The Galapagos Islands Basico

Transfer in Santa CruzFlight Rescheduling: The passenger must notify the new flight and schedule to the emergency telephone number indicated in this voucher. 

Cancellation / Modification: All cancellations must be notified in writing at least 48 hours prior to the date of service, subject to the penalty policies of each provider. 

Waiting time: Waiting time is approximately 20 minutes, depending on the number of passengers in the vehicle assigned for the transfer. Passengers who do not show up during the waiting time will not be entitled to a refund. 

No Show: Passengers who do not show up at the established times will be considered as “No Show” and will be charged 100% without the right to reimbursement or cab payment. Once at the destination please indicate to our operator your cell phone number to keep in touch via WhatsApp. 

Emergency Phone: In case you do not locate any member of our staff, flight delay or problem with your luggage, please call the emergency phone number indicated on the voucher, to inform and take appropriate action.

Flight Rescheduling: The passenger must notify the new flight and schedule to the emergency telephone number indicated in this voucher. 

Cancellation / Modification: All cancellations must be notified in writing at least 48 hours prior to the date of service, subject to the penalty policies of each provider. 

Waiting time: Waiting time is approximately 20 minutes, depending on the number of passengers in the vehicle assigned for the transfer. Passengers who do not show up during the waiting time will not be entitled to a refund. 

No Show: Passengers who do not show up at the established times will be considered as “No Show” and will be charged 100% without the right to reimbursement or cab payment. Once at the destination please indicate to our operator your cell phone number to keep in touch via WhatsApp. 

Emergency Phone: In case you do not locate any member of our staff, flight delay or problem with your luggage, please call the emergency phone number indicated on the voucher, to inform and take appropriate action.