Grand Palladium Colonial Resort & Spa All Incl.

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Grand Palladium Colonial Resort & Spa All Incl., Beach

Grand Palladium Colonial Resort & Spa All Incl., Room

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Grand Palladium Colonial Resort & Spa All Incl., Terrace

Grand Palladium Colonial Resort & Spa All Incl., General view

Grand Palladium Colonial Resort & Spa All Incl., Conferences

Grand Palladium Colonial Resort & Spa All Incl., Lobby

Grand Palladium Colonial Resort & Spa All Incl., Pool

Grand Palladium Colonial Resort & Spa All Incl., Sports and Entertainment

Grand Palladium Colonial Resort & Spa All Incl., Restaurant

About the property

The Grand Palladium Colonial Resort & Spa is a fantastic hotel surrounded by sugar-white sands and crystal-clear waters which enjoys fabulous views out over the sea and the surrounding area. This is a perfect place that offers everything that family with children and others guests, such as couples or groups of friends, may need for an extraordinary beach holiday providing a warm and professional services that set the standard for excellence at this hotel.

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Popularity

8.9

Very good

General

11778

Tripadvisor 9/10

10718

Booking 6.1/10

Expedia 8/10

968

Main services

Wi-fi

Car park

Total number of rooms

Wheelchair-accessible

24-hour reception

Included services

Wi-fi

Non-included services

Car park

* Some services may carry an extra charge.

Guest reviews

8/10 Very good

Cleanliness8.4/10

Staff and Service8.2/10

Amenities7.8/10

Property conditions and facilities8.2/10

Location8.4/10

Neighborhood8.6/10

Room rate9.2/10

4 / 10

Robert

Room was not ready when we arrived: phone didn’t work, tv didn’t work, bed our grandson was going to sleep on had mold on mattress. Room old and dirty. We were moved to new room. Portofino rest grossly overcharged us on wine. Never received itemized charges. Future guests should beware of bait & swtch scam with wines at restaurants: very fraudulent. I estimate that we were charged $150-$200 a bottle without knowing prices. Our bill totaled $658 for 3-4 bottles. We would never purchase wine at those prices. This practice has to stop. Our concierge could not get our bill credited. Shameful Robert Edmonston

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26 Feb 2025

8 / 10

Yujie

Good maintenance

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25 Feb 2025

8 / 10

Sherry

Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.

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22 Feb 2025

8 / 10

Chantal

Overall we loved the resort, but our room wasn't cleaned the first two days and the resort is very large, a team was supposed to take us to and from our room and check in and check out, at check in after waiting a half hour we just walked, and for check out the tram came a half hour late. Overall, staff was wonderful and the facilities were great.

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21 Feb 2025

Information about the area

Akumal, Mexico

Akumal is a small beach-front tourist resort community in Mexico, south of Cancún, between the towns of Playa del Carmen and Tulum. It is located on Akumal Bay and Half Moon Bay on the site of a former coconut plantation in Tulum Municipality in the state of Quintana Roo, and is part of the Riviera Maya area. Akumal has a beautiful bay with a wide white sand beach, wonderfully warm blue-green water and great snorkeling.

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What’s nearby

Akumal Ecological Centre - 0.79 km
Akumal Ecological Centre - 0.79 km
Akumal Beach - 0.83 km
Casa Coral Luxury Condos - 1.51 km
Cenote And Yalku Lagoon - 1.75 km
Santuario de monos de Akumal y rescatados - 1.95 km

Getting around

(CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 79.49 km
(CZM) Cozumel, Cozumel Intl, MX - 38.92 km
(ISJ) Isla Mujeres, Isla Mujeres, MX - 105.8 km

About accommodation

General

Air conditioning
Safety deposit box
Designated smoking area
Chapel/shrine
Non-smoking rooms
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access

Activities

Hammam
Billiards
Facial treatments
Spa facilities
Sauna
Hair styling
Water sport facilities on site
Foot bath
Fitness centre
Table tennis
Themed dinner nights
Games room
Body scrub
Beachfront
Beach
Hot tub/Jacuzzi
Mini golf
Archery
Darts
Diving
Spa lounge/relaxation area
Windsurfing
Bingo
Beauty Services
Massage chair
Tennis equipment
Live music/performance
Tennis court
Karaoke
Kids' club
Solarium
Aerobics
Children's playground
Public Bath
Hair cut
Spa/wellness packages
Pedicure
Evening entertainment
Water park
Entertainment staff
Body treatments
Snorkelling
Manicure
Canoeing
Make up services
Massage
Spa and wellness centre
Fitness

Services

Barber/beauty shop
ATM/cash machine on site
Room service
Express check-in/check-out
Car hire
Private check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Tour desk
Daily housekeeping
Shared lounge/TV area
Fax/photocopying
24-hour front desk
Currency exchange
Grocery deliveries
Laundry
Business centre

Safety features

First aid kit available
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Kid meals
Kid-friendly buffet
Wine/champagne
Coffee house on site
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Terrace
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Parking

Free parking
Parking
Private parking
Parking on site

Pool and wellness

Pool bar
Pool with view
Water slide
Swimming Pool
Swimming pool toys
Swimming pool
Sun umbrellas
Sun loungers or beach chairs
Kids' pool

Reception services

Invoice provided

Entertainment and family services

Indoor play area
Board games/puzzles
Kids' outdoor play equipment

Languages

English
Español

About the rooms

The accommodation has 658 rooms:

General

Air conditioning
Ironing facilities
Trash cans
Safety deposit box
Fan
Iron
Mosquito net
Key card access
Smoke alarm

Activities

Hot tub

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Socket near the bed
Sofa bed
Drying rack for clothing

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Bath
Bath or shower
Toilet paper
Bathrobe
Slippers
Shower
Towels
Private bathroom
Spa bath

Media & Technology

TV
Telephone
Radio
Cable channels
Pay-per-view channels
Flat-screen TV
iPod dock

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Cleanliness & disinfecting

Hand sanitiser

Kitchen

Coffee machine

Outdoors

Balcony

View

Garden view
Pool view
Lake view
View

Living Area

Sofa
Seating Area
Desk

Bedroom

Alarm clock
Wardrobe or closet

Accessibility

Toilet with grab rails
Emergency cord in bathroom

Pool and wellness

Pool towels

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Restaurants

El Dorado

Guests only
No reservation required

La Adelita

Guests only
No reservation required

Sumptuori

Guests only
No reservation required

Portofino

Guests only
No reservation required

La Lola

Guests only
No reservation required

Ribs & More

Guests only
No reservation required

Bahia & Brasa

Guests only
No reservation required

Poseidón

Guests only
No reservation required

Chang Thai

Guests only
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00 to 00:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Environmental fee not included – payable at check-in, per person, per nightGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay.